Reliable Transportation Link
RTL – Reliable Transportation Link
Delivering Daily Intermodal / Ocean Containers in: Calgary, Edmonton, Halifax, Montreal, Regina, Saskatoon, Toronto, Vancouver, Winnipeg, Newfoundland, Canada & US
Operations Disclaimer and RTL Terms and Conditions
Dear Client – Thank you for the New Delivery Order!
The following information comes to protect the client, from drayage industry restrictions, imposed by the Ports / Terminals and the Steam Ship Lines!
We are bringing to your attention, the current requirements, within the Canadian Drayage industry, in order, to provide you, with a Flawless Service!
By Sending a New Order to RTL – you fully agree with the provided below information and the earlier provided to you pricing and RTL Terms and Conditions.
Engagement Disclaimer: RTL Legal (T&C) Terms and Conditions:
When you encounter a Problem, pls let us know -> Problem@GoReliable.ca
For customer service issues -> cs@GoReliable.ca
When Sending a NEW DELIVERY ORDER to RTL: ALWAYS send it ONLY to a single e-mail NewOrder@goreliable.ca
For operations e-mail Dispatch@GoReliable.ca and Always Remove from all other communication chains, our New Order e-mail!
Every New Delivery Order sent to RTL – must include points 1 to 10 the Arrival Notice (AN) or the Bill of Lading (BL) copy.
The required info, exists on the BL / AN and thus we can process it, in a TIMELY MANNER, without delays!
- The name of the Steam Ship Line (SSL) of the container in question.
- Container number.
- Container Size.
- Container Pick-Up Number.
- Any special instructions such as: Off Hire Container, Return Location, Return Number. Scaling.
- The Name of the Terminal of Arrival for the containers.
Based on (item 6), we track and trace. After the container is grounded, we deliver, according to the appointment time, received from the client.
PLS note: We cannot see your containers, if the provided name of the terminal/port is incorrect!
- Cargo weight / Commodity / DG or HazMat?
- Proper Delivery Address, Telephone numbers, full client’s full contact information.
When the Client cannot accept the container, upon its arrival and availability at the Ports/Terminals/Rail – we would have to PrePull and Store – until the client is able to accept his cargo. (Extra Cost applies for extra services provided). Additional charges apply, for additional services, when provided by RTL, for your cargo needs, such as Grounding / Crane services, secured yard storage, no empty RTN location and its redelivery back to SSL depot, etc.
- For Border Crossing we need the – Packing Slip, Commercial Invoice, Copy of the OBL / AN with the Bond information / E-Manifest.
- Border Customs Broker information: Company Name, contact name, E-mail, Phone numbers – pls provide all of the documents in advance!
*** All of the above points (1 to 10) are provided by the client to RTL and are considered to be Valid and Correct and it is Client’s Responsibility, to make sure they are, as we trust your professionalism, and the provided information, while your cooperation is required and at the same time is much appreciated!
No Response from RTL for the sent New Order: If RTL did not reply to you, with an acknowledgement of received new order, within reasonable time -> IT MEANS – that we have never received your Order! PLS Call us immediately, resend your New Order and we are gladly going to proceed. This could happen, due to the Internet or other IT reasons.
We WILL NOT assume any responsibility, on order complications – if we did not accept/process/dispatch/respond to it – as we have no record of the same Order!
Client’s Notifications must be e-mailed for Record Keeping: Dropped Imports/Exports – (1) hour before the container is Empty/Loaded, Client MUST send a notification to EmptyReady@GoReliable.ca or to LoadedReady@GoReliable.ca – about the container status!
When/If – the Depot/Rail/PORT has ingated/received/accepted, the empty/loaded container, as WRONG SSL (steam ship line) NAMED to CN/CP/PORT system, RTL – IS NOT responsible for the Port/Rail or Empty Depot mistake!
Importance of Timely Empty / Loaded containers Pick-Up Notifications: Notifications must be sent in during usual business hours – not after hours and not during weekend! There is no one in the office after hours! We prepare next day dispatch, according to the information provided by the clients and based on it, during usual business hours! Weekend Operations are happening based on the weekdays data, provided by the clients! It is mandatory to advise RTL about your weekend needs, before 3PM on Friday! Zone 2 – IMP/EX Pick-up Notifications, must be received by 12:00 noon EST, for same day termination! Any Detention, Demurrage and/or other fees incurred, due to our inability, to return the containers on time, prior to Depot Closing (however caused), including No Ports / CN RV (reservation/appointment) availability, ERD – Early Return Date, bad Weather/Traffic Conditions, will be for the customer’s account as RTL, is NOT directly responsible for the listed above reasons. RTL provides only the delivery service.
Waiting Time for Greater Metropolitan Area: Zone 1&2: One (1) FREE hour for Live Service, loading/unloading containers. Containers Drop – free for zone 1. Zone 2 drop – extra half a delivery cost for the drop. WT – Highway Delivery: 2 FREE hours to load/unload.
Delivery appointments times during congestion period: Please note, we are not able to predict the delivery time to client’s location!!! It is not possible as our drivers are sitting at the Terminals from 3AM and sometimes, on the appointment time, the driver is still waiting. Hence, we are delivering only as soon as we possibly can, during the regular business operation hours of the client, without the specific time, only OPEN APPOINTMENT for the day.
Regular Business Hours: For sending New Orders – 8AM to 6PM Monday to Friday. Orders received after 3PM, will be processed the next business day.
For immediate assistance pls call our main number 1 905 660 7766 or TF – 1 877 GO RTL 11. After 6PM please call after-hours number 1 647 468 7766.
Dock Protection at Client’s location: Every DOCK must be protected, with safety Vertical Foam (both sides of the dock) and safety Horizontal Rubber to stop the container/trailer from hitting the dock structure/building. If those are missing from the dock and our driver is instructed to use the same dock –> RTL, is not responsible for the possible damages, as the driver cannot see at the back, while positioning your container in an unprotected dock space, of the client’s facility!
Winter Time: We need to ensure that together, we do everything we can, to keep Our People/Drivers/Communities, and the goods we transport – safe! Safety is a core value, rooted in collaboration, commitment and vigilance. We MUST reduce all of the risks, as a team. We have to minimize the wasted time, at the client’s facility, as a result of unclean / unsalted yard / dock area as it is direct client’s responsibility. SNOW, ICE, slippery environment, are a serious obstacle/danger, causing delays/SAFETY ISSUES for the driver and his truck, possibly building, truck damage, injuries or endangering life. Every DOCK must be Protected, vertically and horizontally for the Container Arrival. RTL is not responsible for the possible dock damages, if occurs as a result. It is the client’s RESPONSIBILITY to clean the snow, ice accumulation, from the top of the container, to avoid safety/POLICE issues on the highway, while we transport your container back to Terminal. RTL IS NOT responsible for any additional Redelivery charges, SSL DETENTION CHARGES, DUE TO DELAYS, caused by the client’s inability to properly/timely manage the above Winter issues.
Insurance Coverage Note: RTL Cargo coverage is $2.00/kg as per our terms and conditions, published on our web site, clearly stated at the back of RTL Bill of Lading, that our drivers provide to the consignees or the shippers to sign. Should you require additional insurance coverage for your shipments, please be sure, to secure the required / complete coverage, from your own insurers, for your client!
Claims and notifications: Dear client, please note any cargo issues after delivery must be brought to RTL’s attention maximum within 24 hours after the delivery took place, while providing pictures as a proof and evidence.
Disputes: RTL invoices can be disputed maximum within 7 Days from the invoice date, as we are paying weekly all our service providers, drivers and we have no legal way to collect the payed funds after. Payment to RTL must be done according to signed by the client Credit Application at the time on onboarding. Interest charges will apply.
Billing: At the time of the invoice issuance, it may happen, that we do not have on hands, from the driver, all of the facts (such as waiting time or grounding). Drivers paperwork sometimes is delayed. After analyzing driver’s paperwork, it may be discovered, that some facts of the container delivery history may have been omitted, on our original invoice to you. Please be aware, that once services were provided for your needs, those legally provided services, will be invoiced retroactively to you. Either corrected on the original invoice or additional invoice will be generated, to reflect all of the transpired facts, for the specific container history. The legal possible services are listed below, for your perusal.
Arrears: According to RTL credit application the client has signed, the client has to pay all of the invoices within 2 to 3 weeks from the invoice date, when the credit is approved. If not compounded 3% (three percent) monthly interest will apply on arrears. Client understands these are our terms of service and client agrees to all.
Bank Fees: New Client may be required to pay upfront with a wire or with a credit card. The banks are charging various fees and it is not a part of our original quote to you as a client. For wire Bank charges RTL will be invoicing $75 handling fees and for the handling fees for the Credit Card 5% handling fees.
Admin Charges – Storage / Demurrage Guarantees: Some times the client needs to guarantee various charges, either to the Steam Ship Line (demurrage) or to the Port/Rail (storage). When the credit, is approved for the client, RTL may elect to guarantee on client’s behalf and upfront the money. Admin Charges will be charged at maximum 5% or min $75 per transaction. If a Credit Card payment was done for the client – additional handling fees, to cover bank CC charges at 5% will be charged to client as well.
Drayage Industry Limitations: Current OLD Infrastructure of the ports / terminals, which is the cause, for inability to process current cargo volumes. Not enough yards space, not enough cranes at the terminals and not enough personnel, cause delays, at the PORTS / RAIL / Terminals. Bad weather, winter snow, that needs to be cleaned / removed off the containers, before the truck hits the road, the rain, high winds, storms, bad traffic, badly affect the speed of the service, in the Drayage Industry in Canada. As a result of the increased cargo volumes the SS Lines have no space in the allocated Empty Depots and or they are not able to accept Empty Containers as much as required – this is slowing us down and negatively affecting our yard space, storage and service capacity. This is causing dead runs and extra storage charges and congestion in trucker’s yards, which is also slowing down the delivery service. The congestion is not only at the ports and terminals but the trucker’s yards, which are also filled up to the limits and we are in a dynamic situation that is continuously changing. Hence, Additional Fees apply for the extra services provided for the shipper / consignee. (As it is not an RTL container – RTL Delivers it only!) For Terminals excessive/abusive Waiting Times, the drivers have to be paid and are paid after 1 free hour. Crane Lift Charges apply, if the container is grounded. Yard Storage / Storage on a chassis / PrePulls or Redelivery cost / Waiting Times – for Import / Export empty / loaded containers / Insurance recovery charges, as we are delivering the cargo for the client and the cargo belongs to the client. ELD (electronic logging device) limits the legal hours of the drivers.
Those are the reasons, which are negatively affect us and you as the Client in the Drayage Industry.
Additional Fees apply for the extra services provided: For Terminals excessive/abusive Waiting Times, the drivers are paid after 1 free hour / Crane Lift Charges if grounded / Yard Storage / Storage on a chassis / PrePulls or Redelivery cost / Waiting Times – for Import / Export empty/loaded containers/Insurance recovery charges, chassis usage charges based on the daily use, driver’s shunting fees at client’s locations.
Dear Client: Please note the following services are legally chargeable according to RTL T&C especially during congestion time:
- Handling Charges / Admin Charges / Order processing Fees / Order Cancellation Fees / Reservation fees – at the Rail Terminals or at the Ports.
- P&D or Container/Cargo delivery charges plus the Fuel Surcharge either Regional/Highway as FCA or the Local as FSC.
- Chassis Usage fees or Chassis Detention Fees. TriAxle Chassis Usage Fees. Legal Maximum Cargo Weight – 25,000 kg.
- WT – Congestion Fees at the Terminals/Ports /Depots – 1hr free and every hour thereafter – or flat fee for every container.
- WT – Waiting Time at the Client’s location City – 1 free hour and Highway/Regional – 2 free hours – for live service.
Possible Accessorial charges – when occur
- Chassis Usage Fees – when the container is dropped – per calendar day. Chassis fees are included for live service or for the duration of the trip.
- Prepull / Redelivery // Extra Stop / Scaling – (plus the scaling tickets cost)
- Crane Lift Charges – when prepulled and dropped for storage in RTL yards for Lift up and Lift down – required! No storage on chassis is currently available. (grounding is required). Additional Crane Lift Charges when we need to dig out specific container and additional time and effort being invested for your needs.
- Secured Yard Storage – per calendar day. Bonded Storage Solutions – per calendar day. Empty container storage – fully chargeable.
- Genset / Yard Plug In Charges – per trip direct delivery / per Calendar day, when dropper in our yards or at client’s location. Monitoring fees when stored in RTL yards.
- DG/HAZMAT Fees for the trip and the Removing Placards Labor – when required.
- Driver Shunting Fees according to the time spent – min 1 hour is applicable at the client’s location.
- PLS Note, that we urge you to respond to RTL with your acceptance, of our (T&C) and our Disclaimer, but if not, we are to proceed, processing your new order and further deliver your cargo to its destination, as per your instructions. A link to our T&C is being sent, to you our client, every time you are sending a New Delivery Order to RTL – where everything is clearly presented to you and you have the opportunity To Stop The Order or ask the required questions and get all of the clarifications that you may need.
Accepting a work order from you as a client, means to RTL, that you / as our client, fully understand the current conditions in Canadian ports and rail terminals environment, which are congested and unable to provide the required fast service to load and unload containers to / for carriers. RTL shall attempt to do the best, to pick up import container (s) before Last Free Day (LFD). However, we cannot guarantee success, as this is an unprecedented difficult time in the Canadian logistics market, during Congestion Time. RTL would like to make it clear, that it will NOT be held liable, for any port storage or Steam Ship Line detention or demurrage charges, HOWEVER INCURRED! We are being delayed continuously by the Ports / Rail Terminals and other Depots. If we are unable to find a return location for the empty containers, the additional cost to bring the container to our holding secured yard, will be charged back to client, as well as the PMR fees, which were mandated by the government. At the same time, if our own container yards are full and congested, we cannot guarantee, timely delivery of your container back to SSL or to the consignee, even if the container was prepulled earlier. We do not have the space, where to put other containers and we need to move some of the cargo out, as well as to return more empty containers to the SS Lines, before we dig out, the required container. The amount of communications, telephone calls, emails, all kind of text messages, are also immense and not always, we are able to respond to all, hence your collaboration and thorough understanding are required, especially, under the current market conditions!
Disclaimer / Terms and Conditions for the current situation in/for Canadian Ports Rail and various Terminals: RTL is not responsible, for the following situations:
- When there is no regular port reservation is available, or there is no emergency PRV available!
- When there is storage incurred, at the port for any reason – no PRV, no emergency PRV, no available driver, or no available chassis!
- When there is no empty depot assigned by the SSL, to return the empties – extra charges will apply – chassis detention and yard storage as well.
- Storage costs, while waiting to deliver to the Transloading warehouse, in RTL secured yard, while getting the appointment time and date, which we apply for – once we have the container in our yard! (regardless of our capacity) – it is the accepting warehouse responsibility.
- When, there is a PrePull to RTL yard, Storage charges apply and Redelivery charges apply after – weather these are Client’s reasons or any other reason/congestion/capacity.
- Crane Lift charges (CLC) – apply, when required. (CLC are necessary as a result of lack of chassis.) Digging out specific container, takes time and effort, hence RTL will be charging the client for necessary lifts or time taken.
- When direct delivery is not possible – for whatever reason, the container is prepulled to RTL secured facility and is stored until delivery appointment is possible. Delivery date is not guaranteed. Storage cost in RTL yard is less than the cost of the Terminal /Port. We save money to our clients. When the container is not prepulled, the client would pay more (double) for the same storage. The Client is responsible/liable for the cost of the prepull and the storage in RTL yard per calendar day – especially during congestion times.
- Storage Charges in RTL SECURED YARD, apply for every calendar day from the prepull date, until delivery takes place. If/when RTL cannot deliver on appointment, due to capacity or priority or congestion reasons – The client is liable to pay for storage container in RTL secured facility full or empty!
- RTL operates about (500 chassis in each of the following locations GVA/GMA/GTA.) Currently, In Canadian Ports/Rail Terminals there is an acute Shortage of Container Chassis. NOT RTL Fault.
- When the SSL Detention / Demurrage charges occur for whatever reason.
- For the lack of Outbound equipment – Intermodal or Chassis.
- For the lack of pallets/skids availability, in any of the warehouses, when transloading your cargo, into outbound trailer/container.
- Storage charges in a warehouse – When there is no Outbound equipment available immediately, as a result of Shortage.
- Warehouse Storage, will be assessed per calendar month per skid space for stackable cargo (pls note: non-stackable skid is taking 4 or 5 spaces and will cost more per skid TBD).
- WHSE Storage will apply based on actual number of skids, prepared for outbound shipping. 2 free days, for the cross-dock and storage applies after.
- For the Date of the Destination delivery or Driver’s availability, or any delays, as it is unpredictable, due to current Ports/Terminals cargo/container congestion situation.
- For sudden market base rate increases on top of which the FSC/FCA applies.
- The service is based on first come first serve. We encourage you to let us know about your cargo needs as soon as you know and avoid the last-minute possible complications.
1. Application – The following provisions shall apply to all transportation of all goods by for-hire highway carriers whether or not licensed under the Motor Vehicle Transport Act, 1987 or under provincial statutes. For shipments to and from the U.S.A., the parties enter into this Agreement pursuant to 49 U.S.C. §14101(b)(1) and expressly waive, to the extent permitted by law, all rights and remedies under Title 49 U.S.C., Subtitle IV, Part B to the extent that they conflict with this Agreement.
2. Bill of Lading – A Bill of Lading may be completed as provided herein for each shipment or the information may be transmitted by electronic means from the customer to the carrier and vice versa.
Conditions of Carriage:
1. Liability of Carrier – The carrier of the goods herein described is liable for any loss of or damage to goods accepted by the carrier or the carrier’s agent except as hereinafter provided.
2. Liability of Originating and Delivering Carriers – Where a shipment is accepted for carriage by more than one carrier, the carrier who issues the bill of lading (hereinafter called the originating carrier) and the carrier who assumes responsibility for delivery to the consignee (hereinafter called the delivering carrier), in addition to any other liability hereunder, are liable for any loss of or damage to the goods while they are in the custody of any other carrier to whom the goods are delivered and from which liability the other carrier is not relieved.
3. Recovery from Connecting Carriers – (i) The originating carrier or the delivering carrier, as the case may be, is entitled to recover from any other carrier to whom the goods are delivered the amount that the originating carrier or delivering carrier, as the case may be, is required to pay for the loss of or damage to the goods while they were in the custody of such other carrier. (ii) If there is concealed damage and the goods were interlined between carriers so that it is not clear as to who had custody of the goods when they were damaged, the originating carrier or the delivering carrier, as the case may be, is entitled to recover from each of the interlined carriers an amount prorated on the basis of each carrier’s revenue for carriage of the damaged goods.
4. Remedy by Consignor or Consignee – Nothing in Article 2 or 3 deprives a consignor or consignee of any rights the consignor or consignee may have against any carrier.
5. Exceptions from Liability – The carrier shall not be liable for loss, damage or delay to any of the goods described in the bill of lading caused by an act of God, the Queen’s or public enemies, riots, strikes, a defect in the goods, an act or default of the consignor, owner or consignee, authority of law, quarantine or difference in weights of grain, seed or other commodities caused by natural shrinkage.
6. Delay – No carrier is bound to carry goods by any particular public truck or in time for any particular market or otherwise then with due dispatch, unless by agreement that is specifically endorsed on the bill of lading and signed by the parties.
7. Routing by Carrier – If the carrier forwards the goods by a conveyance that is not a public truck, the liability of the carrier is the same as though the entire carriage were by public truck.
8. Stoppage in Transit – If goods are stopped and held in transit at the request of the party entitled to so request, the goods are held at the risk of that party. All extra cost associated with the extra service provided will be invoiced back to the same party.
9. Valuation – Subject to Article 10, the amount of any loss or damage for which the carrier is liable, whether or not the loss or damage results from negligence, shall be the lesser of, (i) the value of the goods at the place and time of shipment, including the freight and other charges if paid, and (ii) $2.00 per kilogram computed on the total weight of the shipment.
- Declared Value – If the consignor has declared a value of the goods on the face of the bill of lading, the amount of any loss or damage for which the carrier is liable shall be or shall not exceed the declared value on the instructions to RTL for the specific delivery!
10. Consignor’s Risk – (i) If it is agreed that the goods are carried at the risk of the consignor, such agreement covers only such risks as are necessarily incidental to the carriage and the agreement does not relieve the carrier from liability for any loss or damage or delay that results from the negligence of the carrier or the carrier’s agents or employees. (ii) The burden of proving absence of negligence shall be on the carrier.
11. Notice of Claim – (i) No carrier is liable for loss, damage or delay to any goods carried under the bill of lading unless notice thereof setting out particulars of the origin, destination and date of shipment of the goods and the estimated amount claimed in respect of such loss, damage or delay is given in writing to the originating carrier or the delivering carrier within sixty days after delivery of the goods or, in the case of failure to make delivery, within nine months from the date of shipment. (ii) The final statement of the claim must be filed within nine months from the date of shipment, together with a copy of the paid freight bill.
12. Articles of Extraordinary Value – (i) No carrier is bound to carry any documents, specie or articles of extraordinary value unless by a special agreement to do so. (ii) If such goods are carried without a special agreement and the nature of the goods is not disclosed on the bill of lading, the carrier shall not be liable for any loss or damage in excess of the maximum liability stipulated in Article 9.
13. Freight Charges – (i) If required by the carrier, the freight and all other lawful charges accruing on the goods shall be paid before delivery. (ii) If upon inspection it is ascertained that the goods shipped are not those described in the bill of lading, the freight charges must be paid upon the goods actually shipped with any additional charges lawfully payable thereon. (iii) If a consignor does not indicate that a shipment is to move prepaid, or does not indicate how the shipment is to move, it will automatically move on a collect basis.
14. Dangerous Goods – Every person, whether as principal or agent, shipping dangerous goods without previous full disclosure to the carrier as required by law, shall indemnify the carrier against all loss, damage or delay caused by the failure to disclose and such goods may be warehoused at the consignor’s risk and expense.
15. Undelivered Goods – (i) If, through no fault of the carrier, the goods cannot be delivered, the carrier shall immediately give notice to the consignor and consignee that delivery cannot be made and shall request disposal instructions. (ii) Pending receipt of disposal instructions, A. the goods may be stored in the warehouse of the carrier, subject to a reasonable charge for storage, or B. if the carrier has notified the consignor of this intention, the goods may be removed to and stored in a public or licensed warehouse at the expense of the consignor, without liability on the part of the carrier, and subject to a lien for all freight and other lawful charges, including a reasonable charge for storage.
16. Return of Goods – If a notice has been given by the carrier pursuant to paragraph (i) of Article 16, and no disposal instructions have been received within ten days from the date of such notice, the carrier may return to the consignor, at the consignor’s expense, all undelivered shipments for which such notice has been given.
17. Alterations – Subject to Article 19, any limitation on the carrier’s liability on the bill of lading and any alteration to the bill of lading shall be signed or initialed by the consignor and the originating carrier or their agents and unless signed and initialed shall be without effect.
18. Weights – (i) it shall be the responsibility of the consignor to show correct shipping weights of the shipment on the bill of lading. (ii) If the actual weight of the shipment does not agree with the weight shown on the bill of lading, the weight shown on the bill of lading may be corrected by the carrier.
19. C. O. D. Shipments
(i) A carrier shall not deliver a C.O.D. shipment unless payment is received in full.
(ii) The charge for collecting and remitting the amount of C.O.D. bills for C.O.D. shipments must be collected from the consignee unless the consignor has instructed otherwise on the bill of lading.
(iii) A carrier shall remit all C.O.D. moneys to the consignor, or person designated by the consignor, within fifteen days after collection.
(iv) A carrier shall keep all C.O.D. moneys in a trust fund or account separate from the other revenues and funds of the carrier’s business.
(v) A carrier shall include the charges for collecting and remitting money paid by consignees as a separate item in the schedule of rates.
1. The consignor (the “Customer”) and the consignee are jointly and severally liable for freight. The Customer shall pay to the carrier in cash or as otherwise agreed all sums immediately when due without reduction or deferment on account of any claim, counterclaim or set off!
2. Despite the acceptance by the carrier of instructions to collect freight, duties, charges or other expenses from the consignee or any other person the Customer shall remain responsible for such freight, duties, charges or expenses on receipt of evidence of proper demand and in the absence of evidence of payment (for whatever reason) by such consignee or other person when due.
3. All goods (and documents relating to goods) shall be subject to a particular and general lien and right of detention, for monies due either in respect of such goods or for any particular or general balance or other monies due from the Customer or the Sender, consignee or owner to the carrier. If any monies due the carrier are not paid within one calendar month after notice has been given to the person from whom the monies are due that such goods are being detained, they may be sold by auction or otherwise at the sole discretion of the carrier and at the expense of such person, and the net proceeds applied in or towards satisfaction of such indebtedness and the carrier will not be liable for any deficiencies or reduction in value received on the sale of the goods nor, will the carrier be relieved from the liability merely because the goods have been sold.
4. The carrier shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations as is customary in the trade.
5. The carrier/RTL is authorized (but shall be under no obligation whatsoever) to open package(s) for inspection at all times, safety and security reasons required in order to ascertains that everything is according to the law and the industry standards. The consignor (the “Customer”) and the consignee are jointly and severally liable for freight – conditions – proper required blocking and bracing in order to avoid cargo damage in Transit from the shipper to the consignee and in order to avoid cargo shifting and causing the container to lean on a side – which is not legal and absolutely not safe! The right to be compensated properly, for the incurred damages to RTL, as a result of the above, not declared and not executed safety requirements, damages against the paying to RTL client, for the provided services, and other extra services that may be, required from time to time, which are declared in advance, to the client, who hired RTL, for the purposes for accomplishing safely, the delivery request, shall not be, denied or extinguished, if an action required extra cost due to clients negligence, calculated from the date of arrival of the goods at the destination or, in the case of non-delivery, from the date, on which the goods were shipped, where RTL was hired for the specific work order, sent by the client to RTL, where this Disclaimer was sent to the client, now and many times before with this link to our T&C https://goreliable.ca/terms-and-conditions/
6. In any case of claim based on damage to the goods or container the carrier/RTL shall be allowed to inspect the goods, the shipping container(s) and packing material. The carrier shall not be liable for damages if the right of inspection is not given.
7. In no event (including but not limited to fundamental breach of contract, breach of fundamental term of a contract and the negligence or gross negligence of the carrier whether arising from miss-delivery, failure to deliver or delay in delivery) shall the carrier be liable, whether at the suit of the party or parties contracting directly with the carrier, or at the suit of any third party and whether in contract or in tort, for indirect or consequential damage or for damages for the loss of sue or for the loss of earnings or profit.
8. The right to damages against the carrier shall be extinguished if an action is not brought within two years, calculated from the date of arrival of the goods at the destination or, in the case of non-delivery, from the date on which the goods were shipped.
9. These Conditions shall be governed by the laws of the province of Ontario. By accepting the services provided under these Conditions, the Customer irrevocably attorns to the exclusive jurisdiction of the Province of Ontario and to the laws of Ontario or the other provinces in Canada.
10. Received, subject to the Rules for the Carriage of Express and Non-Carload Foreign Traffic and Tariffs In effect on the date of issue of this original shipping contract(bill of lading), goods described on the Face hereof in apparent good order, except as noted (contents and conditions of contents of packages unknown), marked, consigned and destined as indicated on the face hereof, which said company agrees to carry to its usual place of delivery at said destination, if on its road, otherwise to deliver to another carrier on route to said destination. It is mutually agreed, as to each carrier of all or any of said goods over all or any portion of said route to destination, and as to each party at any time Interested in all or any of said goods, that every service to be performed hereunder shall be subject to all conditions (which are hereby incorporated by reference and have the same force and effect as if the same were severally, fully specifically set forth herein), approved by the Express and Non – Carload Freight Traffic terms and Conditions Approval Order and also available at all express and railway agency stations and express and freight offices upon request, when said goods are carried by a rail carrier and which are agreed to by the shipper and accepted for himself and his assigns”
11. Approved by the National Transportation Agency by General Order No. T-5, dated February 1,1965 Set forth in the Canadian Freight Classification and also available at all Railway agency stations and Freight offices upon request when said goods are carried by a rail carrier, and which are agreed to by the shipper and accepted for himself and his assignees.
12. Approved by the National transportation Agency by General Order No. T-43, set forth in the Rules for The Carriage of Express and Non-Carload Freight Traffic and also available at all express and railway. Agency stations and express and freight offices upon request when said goods are carried by a rail. Carrier and which are agreed to by the shipper and accepted for himself and his assigns; or
13. Of the Bill of Lading set forth in or prescribed by the relevant tariffs, classification, statutes and Regulations pertaining to motor carrier’s services and when said goods are carried by a motor carrier; or
14. Of the bill of lading form, as described in the trucking regulations (1988) 120 G. O. 11 791 as Approved by the Quebec Transport Commission when said goods originating in Quebec are to be Carrier by a Motor Carrier; or according to Canadian bill of lading Act. Related to the bill of lading of the water carrier, as approved in its tariffs of Rules and Regulations, when said Goods are carried by a water carrier and everything related to all the provinces in Canada.
15. RTL/CARRIER– will not be responsible for any damages of goods occurring in transit to/within Canada/USA inside of the containers, RTL is not responsible for any environmental issues when any leak of substance, occurs, from the container, on any Highway/Freeway or Private Property and not responsible for the cleanup costs, towing costs, police costs, MTO and Environmental costs! Those costs are a direct responsibility of the shipper and all of his involved agents and to consignee or the buyer, who are involved in this specific shipment and waiting to receive the cargo. RTL is not responsible for damages of goods, falling out of a container/trailer, when doors of the container are opened by the driver, due to IMPROPER blocking and bracing or packing or the cargo, or cargo securement, which was not properly done by the shipper at origin.
16. The Receiver/Consignee is responsible for sweeping/ cleaning and removing all debris from Empty container/trailer. In the event that Empty Container Depot refuses container due to Unclean Condition, receiver/consignee, will be responsible for accessorial charges, including drayage, incurred to bring container to acceptable condition for empty depot or Container wash.
17. For Loading/offloading chassis/trailer/equipment detention charges may apply after-agreed free time-has elapsed.
18. RTL / Carrier will not be held responsible for any s/s line demurrage charges incurred due to Shipper/receiver/consignee not notifying – RTL/carrier when container/trailer is empty/loaded.
19. All claims must be submitted to RTL/carrier within 24 hours of the event, Client must notify RTL ASAP, immediately after discovery. Pictures and proof of event must be provided immediately.
20. By signing a Driver’s Bill of Lading the shipper / receiver fully agrees and understands the existing RTL’s Terms and Conditions, mentioned hereunder and the agent made it clear to the consignee and it means that the Client/Shipper/Consignee took the required time, to read and to fully understand, the provided information in this document, for his/her/its own benefits, as we aim to make sure our industry is fully transparent and comprehended, while we are very explicit, about the existing limitations.
21. Maximum Liability: The amount of any damage calculated, per occurrence shall not exceed $2.00 per (1) one KG, unless a higher value was declared in advance on the face of the bill of lading by Shipper/Agent/Consignee to RTL, while asking through email communications in advance, for specific additional insurance coverage from RTL or via own coverage.
22. Inside the container / crates / boxes damage to cargo – however caused, in transit from origin, is not RTL responsibility! Client needs to have the same cargo, insured prior to shipping from origin and the cargo needs to be properly blocked and braced. Pls see also number 15 above.
23. The Receiver/Consignee/Client is legally responsible at all times – if/when RTL equipment is being stolen from His / Her premises / location. It is client’s direct responsibility, to protect RTL from theft / fire / any Equipment Damage – Under his jurisdiction, in his location, with his / its own insurance coverage – not RTL’s. RTL provides the insurance in Transit from the Terminal/Rail/Port. Any damages to RTL equipment, weather it is abuse, misuse, or vandalism at client’s location/Yard are Full Client’s responsibility. RTL equipment is always under client’s responsibility, while being positioned for the client’s needs, in client’s facilities or while RTL equipment is dropped in Client’s various locations or facilities for direct Receiver/Consignee/Client requirements and or client’s needs. If RTL equipment is being shunted or used by client’s or other drivers, client is liable for the damages, repair if any occur and discovered by RTL drivers prior to the next trip.
24. Language. This B/L is available in the French language if required. Notwithstanding, if you may choose to Execute, the English language version of this document only, you will be deemed to have required that this document, be drafted in English. Should you, however, sign the English version of this document, the English language version, thereof shall prevail.
25. LIABILITY OF CARRIER
The carrier of the goods therein described is not liable for any loss of or damage to goods accepted by the carrier or the carrier’s agent except as otherwise provided in this Bill of Lading.
26. EXCEPTIONS FROM LIABILITY
The carrier shall not be liable for loss, damage or delay to any goods described in the Bill of Lading caused by an Act of God, the Queen’s public enemies, riots, strikes, a defect in the goods, an act or default of the consignee, authority of law, quarantine or difference in weights of grain, seed or other commodities caused by natural shrinkage.
27. STOPPAGE IN TRANSIT
If goods are stopped and held in transit at the request of the party entitled to such request, the goods are held at the risk of the party.
28. DECLARED VALUE
If the consignor has declared a value of the goods in advance, there will be a surcharge, on the face of the Bill of Lading for the amount of any loss or damage for which, the carrier is liable shall be or not be exceed the declared value. In any case if additional coverage was not requested from RTL, there is no additional coverage.
29. ARTICLES OF EXTRAORDINARY VALUE
(a) No Carrier is bound to carry any documents, specie or articles of extraordinary value unless special agreement to do so.
(b) If such goods are carried without a special agreement and the nature of the goods is not disclosed on the Bill of Lading, the carrier shall not be liable for any loss or damage in excess of the maximum liability stipulated in this Bill of Lad 30 FREIGHT CHARGES
(a) If required by the carrier, the freight and all other lawful charges accruing on the goods shall be paid before deliver
(b) If upon inspection it is ascertained that the goods shipped are not those described in the Bill of Lading, the freight charged must be paid upon the actually shipped with any additional charges lawfully payable thereon.
(c) If a consignor does not indicate that a shipment is to move prepaid, or does not indicate how the shipment is to move, it will automatically move on a collect basis.
30. DANGEROUS GOODS
Every person, whether as principal or agent, shipping dangerous goods without previous full disclosure to the carrier as required by law, shall indemnify the carrier all loss, damage or delay caused by failure to disclose and such goods, may be warehoused at the consignor’s risk and expense.
31. UNDELIVERED GOODS
(a) If, through no fault of the carrier, the goods cannot be delivered, the carrier shall immediately give notice to the consignor and consignee that delivery cannot be made and shall request disposal instruction.
(b) Pending receipt of disposal instructions,
(I) The goods may be stored in the warehouse if the carrier, subject to a reasonable charge of storage, or
(II) If the carrier has notified the consignor of the intention, the goods may be removed to and stored in a public licences warehouse at the expensed of the consignor, without liability on the part of the carrier, and subject to a lien for the freight and other lawful charges, including a reasonable charge for storage.
32. RETURN OF GOODS
If a notice has been given by the carrier pursuant to the above paragraph, and no disposal instruction s have been received within ten (10) days from the date of such notice, the carrier may return to the consignor at eh expense of the consignor’s expense, all undelivered shipments for which such notice has been given.
33. C.O.D SHIPMENTS
(a) A carrier shall not deliver a C.O.D shipment unless payment is received I full.
(b) The charge for collecting and remitting the amount of C.O.D shipments must be collected from the consignee unless the consignor has instructed otherwise on the Bill of Lading.
(c) A carrier shall remit all C.O.D. moneys to the consignor, a person designated by the consignor, within fifteen (15) days after collection.
(d) A carrier shall keep all C.O.D. Moneys in a trust fund or account separate from revenues and funds of the carrier’s business.
(e) A carrier shall include the charges for collecting and remitting money paid by the consignees as a separate item in the schedule of rates.
34. NOS – LOAD (not otherwise specified) The carrier is not responsible for missing or damaged cargo, especially if it was not declared properly in advance. It is all shipper’s responsibility.
Maximum liability $2.00 per kg unless declared in advance and presented in writing to RTL with proper valuation, whichever is less. RTL is Not responsible for any concealed damage or pilferage from sealed containers. All claim must be made within 24 hours. Loss or damage, must be noted on the bill of lading, at the time of the delivery to the client, as Goods received in good order. RTL Reliable Transportation Link is not liable for any damage to driveways, parking Tickets and Towing charges, as the client had to obtain proper parking licence from the city clerks.
- For a complete list: of the Schedule to the Uniform Conditions of Carriage. Please refer to O. Reg 25/89, as amended or replaced.
Thank You for your cooperation and your continuous support!
Respectfully – RTL Team.
RTL – Reliable Transportation Link – Complete Logistics Solutions
Where: Calgary, Edmonton, Halifax, Montreal, Regina, Saskatoon, Toronto, Vancouver, Winnipeg, Newfoundland, Canada & US
Services: Warehousing/Bonded/Transloading |Truckload|Refrigerated |Flatbed/SD/DD
OS/OD/OW/OOG | Rail/Intermodal/Containers Compelling Logistics Solutions!
Head Office | Tel: 905-660-7766 | www.GoReliable.ca