Reliable Transportation Link

Terms and Conditions

RTL – Reliable Transportation Link 

Legal Terms and Conditions (T&C) and Operations Engagement Disclaimer 

RTL Delivering Daily Intermodal and Ocean Containers throughout Canada in:

Calgary, Edmonton, Halifax, Montreal, Regina, Saskatoon, Toronto, Vancouver, Winnipeg, Newfoundland, New Brunswick,
Canada & US

Dear Client – Thank you for the New Delivery Order!

The following information, comes to protect you as our client, from the existing drayage industry limitations and various restrictions, which were imposed by the Ports, Terminals and the Steam Ship Lines, especially, but not limited to Congestion times, in the Drayage Industry! We/RTL, are bringing to your attention, the current requirements, within the Canadian Drayage industry, in order, to provide you, with a Flawless Service, while you do, know the facts!

Client’s Declaration of RTL’s T&C full acceptance – By Sending a New Order to RTL, you the client, fully agree with the provided below information, the earlier provided to you pricing, with your full acceptance of RTL Legal Terms and Conditions. You, means the client, who is dispatching RTL, to deliver his/her/its Cargo/Containers.

Engagement Disclaimer – RTL Legal (T&C) Terms and Conditions – Please press the link below again, if additional evaluation is required and kindly make sure everything is well read, completely understood, by your operations/management/dispatch team, before the delivery is carried out by RTL, as the chosen carrier of your cargo/container, dispatched by your company

PLS Note: We urge you to respond to RTL with your acceptance, of our (Legal T&C) and our Disclaimer, but if not, it is agreed by the client and RTL, that we are to proceed, processing your new order and further deliver your cargo to its destination, as per your instructions. A link to our T&C is being sent, to you our client, every time you are sending a New Delivery Order to RTL to – where everything is clearly presented to you and you have always, the opportunity to Stop the Order or ask the required, specific questions and get all of the clarifications, that you may need!

RTL’s Contact information:

For immediate assistance pls call our main office number 1 905 660 7766

Toll Free (TF) –> 1 877 GO RTL 11

After 6PM please call our after-hours telephone number 1 647 468 7766


When you encounter a Problem, do let us know ->

For Customer Service needs ->

When you are Sending a NEW DELIVERY ORDER to RTL – do ALWAYS send it ONLY to one single e-mail

For Operations e-mail and Always Remove from all other communication chains, our New Order e-mail!

Regular Business Hours: For sending New Orders – 8AM to 6PM Monday to Friday. Orders received after 3PM, will be processed the next business day.


Every New Delivery Order sent to RTL – must include
points 1 to 10, the Arrival Notice (AN) or the Bill of Lading (BOL) copy.


The required info, exists on the BL / AN and thus we can process it, in a TIMELY MANNER and without delays!

  1. The name of the Steam Ship Line (SSL) of the container in question.
  2. Container number.
  3. Container Size.
  4. Container Pick-Up Number.
  5. Any special instructions such as: Off Hire Container, Return Location, Return Number. Container Scaling requirements empty and loaded.
  6. The Name of the Arrival Terminal for the containers.

    Based on (above item 6), we track and trace. After the container is grounded, we deliver, according to the appointment time, received from the client. PLS note that we cannot see your containers, if the provided name of the terminal/port is incorrect!

  7. Cargo weight / Commodity / DG or HazMat?
  8. Proper Delivery Address, Telephone numbers, client’s full contact information.

When the Client – cannot accept the container, upon its arrival and availability, at the Ports/Terminals/Rail – we would have to PrePull and Store Client’s containers – until the client is able to accept his cargo. (Extra Cost applies for extra services to be provided, in addition to the regular delivery cost). Additional charges apply, for additional services, when provided by RTL and /or RTL affiliates, for your cargo needs, such as Grounding / Crane services, secured yard storage, container yard storage, as a result of the PrePulls or no empty RTN location, which was not provided by the SSL and its redelivery back to SSL depot, etc. only upon availability. All of the delivery dates are available in our system for your perusal to include the necessary documentation.

     9. For Border Crossing we need and require the Packing Slip, Commercial Invoice, Copy of the OBL / AN with the Bond information / E-Manifest.

    10. Border Customs Broker information: Company Name, contact name, E-mail, proper Phone numbers and pls provide all of the documents in advance!


*** The above points (1 to 10) are provided by the client to RTL and are considered by RTL dispatch, to be Valid and Correct and it is Client’s direct Responsibility, to make sure they are, as we trust your professionalism, your decision making and the provided information, while your cooperation is always required and at the same time is much appreciated. Your correct documents validation is a must.


Client’s Legal Declaration for Cargo Shipment:

The statements provided below serve as the client’s legal declaration and affirmation regarding the legality and origin of the cargo being transported by Reliable Transportation Link (RTL). This declaration is a critical aspect of RTL’s legal compliance, ensuring transparency in business transactions and establishing the client’s full legal responsibility concerning the cargo’s legality.

As a bonded carrier, RTL operates under clear obligations to comply with Canadian Law. While RTL is a national service provider, complete investigations into clients’ endeavors might be impractical due to privacy considerations. However, all clients are strongly encouraged to ensure their full compliance with the law.

The sender/shipper/client/agent explicitly acknowledges and guarantees that all products and goods consigned for shipment through RTL’s services are legally owned, acquired through lawful means, and do not involve any illegal activities, including theft. Furthermore, the sender / client affirms possessing his lawful authority and ownership rights for the cargo in order to dispatch and transport these items through RTL.

RTL shall not be held liable for any legal consequences, damages, or losses arising from the sender’s misrepresentation or illegal shipment of goods. In the event of suspicion or discovery of unlawfully obtained items, RTL reserves the right to fully cooperate with law enforcement authorities and take necessary actions in strict compliance with the law.

The Client hereby declares and asserts that all cargo, goods, or products tendered for transportation through RTL, adhere to all relevant local, national, provincial and international laws and regulations. The client explicitly confirms that the cargo does not contain any illegal, prohibited, or restricted items and adheres to customs, trade, and transportation laws of all relevant jurisdictions involved in the transaction.

The Client further affirms that all necessary inspections, proper documentation checks, and collaboration with pertinent legal entities and authorities have been conducted and completed, yielding satisfactory results.

The Client understands that any misrepresentation or breach of this declaration may result in legal consequences, including but not limited to contract termination, financial penalties, and legal action. The client acknowledges that non-reply or failure to cancel the previously submitted New Order to RTL implies the assumption of full legal responsibility, especially after our encouraging you to thoroughly read our T&C.

RTL operates within an industry that necessitates comprehensive due diligence and utmost transparency from clients to ensure continuous compliance.


Client and RTL – Covenants:


No Response from RTL for the sent New Order – If RTL did not reply to you, with an acknowledgement of received New Order, within reasonable time -> IT MEANS – that we have never received your Order! PLS Call us immediately, resend your New Order and we are gladly going to proceed. This could happen, due to the Internet or other IT technical reasons. We WILL NOT assume any responsibility, on order complications – if we did not accept/process/dispatch/respond to it – as we have no record of the same Order!

Client’s Notifications must be e-mailed for Record Keeping – Dropped Imports/Exports – (1) hour before the container is Empty/Loaded, Client MUST send a notification to or to – about the container status and further advise.

When – the Depot/Rail/PORT/Terminal has ingated/received/accepted, from RTL, the empty or the loaded container, as a WRONG SSL (steam ship line) WRONGLY NAMED or wrongly entered, by the ingating clerk, into CN/CP/PORT computer system, RTL – IS NOT, WILL NOT be responsible for the Port/Rail or Empty Depot or Terminal mistake! The terminals must be aware of the specific container number, when they accept it, while being able to connect it with container’s legal owner (SSL), booking number /contract number/empty return number – without which, they should not be accepting the container, in their Depot/Location. RTL will not be held responsible, for any additional charges. It is clearly stated, as possible to dispute, only within first 7 (seven) days, on RTL invoice. RTL invoice was, provided to the client inclusive of the PODies and the Interchanges/EIRs. These documents are provided by RTL, for client’s convenience, for his further reporting and his analytical needs and for RTL transparency.

Importance of Timely Empty / Loaded containers Pick-Up Notifications – Notifications must be sent in, during usual business hours – not after hours and not during weekend! There is no one in the office after hours! We prepare, next day dispatch, according to the information provided by the clients and based on it, during usual business hours! Weekend Operations are happening and based on the weekdays data, provided by the clients! It is mandatory to advise RTL about your weekend needs, before 3PM on Friday! Zone 2 IMP/EX Pick-up Notifications, must be received by 12:00 noon EST, for same day termination! Any Detention, Demurrage and/or other fees incurred, due to our inability, to return the containers on time, prior to Depot Closing (however caused), including No Ports / CN RV (reservation/appointment) availability, ERD – Early Return Date, bad Weather/Traffic Conditions, will be for the customer’s account as RTL, is NOT directly or indirectly responsible for the listed above reasons. RTL provides only the delivery service.

The above, is mentioned, for day to day operations and it is especially valid, during industry congestion times, which can happen a few times per year and not limited to a single event.

Waiting Time (WT) for Greater Metropolitan Area – Zone 1&2 – One (1) FREE hour for Live Service, loading/unloading containers. WT – waiting time at the client’s location, during a Highway Delivery will be at (2) Two FREE hours to load/unload. The regular waiting time at the Terminals for the pick up of the container is 1 free hour, same for the delivery back to the terminal 1 free hour. The usual agreed waiting time charges apply thereafter.


Containers Drop – free for zone 1. Zone 2 dropped container will be at extra half a delivery cost for the drop. A drop on a highway will be charged as additional P&D as the driver has to go back to the city the first time and after when the container is ready for pick up full or empty, the driver has to arrive to the client facility and go back to the city to the proper terminal, which constitutes 2 full moves.


Delivery appointment times during congestion period – Please note, we are not able to predict the exact delivery time to client’s location! It is not possible, as our drivers are waiting/sitting at the Terminals from the early AM and sometimes, still waiting at the pick up / delivery terminal on the appointment time, the driver is still waiting for the pick up or the drop at the terminal. Hence, the delivery takes place only as soon as we possibly can, during the regular business operation hours of the client, without the specific time, only by an OPEN APPOINTMENT for the day. The appointment time is safe and secured when the service at the terminals is fast and adequate and efficient or if the container was prepulled to our Secured Container Yard (CY) for the next day delivery.

Dock Protection at Client’s location – Every DOCK must be protected, with safety Vertical Foam (both sides of the dock) and safety Horizontal Rubber to stop the container/trailer from hitting the dock or structure/building. If those are missing from the dock and our driver is instructed to use the same dock –> RTL, is not responsible for the possible damages, as the driver cannot see at the back of the Container/Trailer, (as he is 53 feet in front of the dock) while positioning your Load, in an unprotected dock space, of the client’s facility, which may be unintentionally affected by the driver. Again, Every DOCK must be Protected and Safe, vertically and horizontally, for the Container Arrival/impact.


Winter Time – We need to ensure that together, we do everything we can, to keep Our People/Drivers/Communities, and the goods we transport – safe! Safety is a core value, rooted in collaboration, commitment and vigilance. We MUST reduce, all of the risks, as a team. We have to minimize, the wasted time, at the client’s facility, as a result of unclean, unsalted yard, dock area, as it is direct client’s responsibility to insure timely clean up. SNOW, ICE, slippery environment, are a serious obstacle/danger, causing delays and possible SAFETY ISSUES, for the driver and his truck, possibly building, truck damage, injuries or endangering life. RTL is not responsible, for the possible dock damages, if occurs as a result. It is the client’s RESPONSIBILITY, to clean the snow, ice accumulation, on the ground and from the top of the container, to avoid safety/POLICE issues, on the highway, while we transport your container back to Terminal. The client is responsible for any additional Storage and Redelivery charges, SSL DETENTION CHARGES, DUE TO DELAYS, caused by the client’s inability to properly/timely manage the above building and Winter issues, not RTL. Same can also happen during congestion periods.


Cargo Insurance Coverage pls Note – RTL Cargo coverage is $2.00/kg as per our terms and conditions, published on our web site (Pls read our insurance advisory page), clearly stated at the back of the Bill of Lading, that our drivers provide to the consignees or the shippers to sign. Should you/or the client, require additional insurance coverage for your shipments, for your cargo, please be sure, to secure the required / complete coverage, from your own insurers, for your specific needs. It is also a fact and a strong point to mention, about the coverage, that RTL’s responsibility stops, with the delivery of the loaded Export container to the Terminal of departure, from the client directly and for the Import container, it starts from the terminal of arrival, directly to the consignee and has coverage only in case of an unfortunate event on the road, due to the event, only where RTL driver was involved. Anything else to be covered, from the additional Insurance acquired, by the client, for his cargo requirements well in advance, arranged with a thought in mind, to secure the intermodal and the ocean concerns for additional cargo insurance needs.

Claims and notifications – Dear client, please note any cargo issues, after delivery, must be brought to RTL’s attention immediately and maximum within 24 hours after the delivery took place, while providing immediately the pictures, from the delivery location, as a proof and evidence and letting our driver know before he leaves client’s facility.

Disputes – RTL invoices can be disputed maximum within 7 Calendar Days from the invoice date, as we are paying weekly all our service providers, drivers and we have no legal way to collect back the paid funds, after. 

Payment to RTL, must be done, according to signed by the client Credit Application, at the time of onboarding. Interest charges will apply. Proper payment time has to be in 2 to 3 weeks from RTL invoice date. 

Arrears – According to RTL credit application the client has signed, the client has to pay all of the invoices within 2 to 3 weeks from the invoice date, when the credit is approved. If not compounded 3% (three percent) monthly interest will apply on arrears. Client understands these are our /RTL terms of service and client agrees to all.

Bank Fees – New Client may be required to pay upfront with a wire or with a credit card. The banks are charging various fees and it is not a part of our original quote to you as a client. For wire Bank charges RTL will be invoicing $75 handling fees and for the handling fees for the Credit Card 5% handling fees.

Admin Charges – Storage / Demurrage Guarantees – Some times the client needs to guarantee various charges, either to the Steam Ship Line (demurrage) or to the Port/Rail (storage). When the credit, is approved for the client, RTL may elect to guarantee on client’s behalf and upfront the money. Admin Charges will be charged at maximum 5% or min $75 per transaction. If a Credit Card payment was done for the client – additional handling fees, to cover bank CC charges at 5% will be charged to client as well.

Billing – At the time of the invoice issuance, it may happen, that we do not have on hands, from the driver, all of the facts (such as terminal waiting time or grounding times). Driver’s paperwork sometimes is delayed. After analyzing driver’s paperwork, it may be discovered, that some facts of the container delivery history, may have been omitted, on our original invoice to you. Please be aware, that once services were provided for your needs, those, legally provided services, will be invoiced retroactively to you as our client. This can either be added and corrected on the original invoice or additional invoice will be generated, to reflect all of the transpired facts, for the specific container delivery history. The legal possible additional services are listed below, for you, kindly read!

Drayage Industry Restrictions / Limitations during Congestion periods and other – The existing current infrastructure of the ports / terminals, is the cause for the delays, as a result of their inability to process increased or current cargo volumes. Not enough yard space, not enough cranes at the terminals and not enough personnel, cause delays, at the PORTS / RAIL / Terminals. Bad weather, winter snow, that needs to be cleaned / removed off the containers, before the truck hits the road, the rain, high winds, storms, bad traffic, badly affect the speed of the service, in the Drayage Industry in Canada and in USA. During the times of increased cargo volumes, the Steam Ship Lines may have no extra space in the allocated Empty Depots and those depots are not able to accept Empty Containers as much as required by the SS Lines and that is slowing us down and negatively affects our yard space, storage and service capacity. This is causing dead runs and extra storage charges and congestion in trucker’s yards, which is also slowing down the delivery service through altered dates and times. 

Congestion can be, not only at the ports and terminals, but at the trucker’s yards, which are also filled up with containers of different lines and clients, to the limits, throughout this dynamic situation, that is continuously changing and we all, have to adopt, tolerate and be resourceful, towards minimizing the impact of the economy created difficulties.

ELD – Driver’s LIMITED HOURS OF SERVICE are due to the (ELD – electronic logging device) which limits the legal hours of the drivers while being on duty driving and we have to continuously monitor and change the drivers, after the time limit was legally reached, in order to provide complete delivery service. Those are the possible reasons, which can negatively affect us and you, reasons known also as ELD delays, which are mandated by the government and the ministry of transportation and you as our loyal Client in the Drayage Industry should be aware and understand if it happens.

Additional Fees – may be incurred, for the extra services provided for the shipper or the consignee. (As it is not an RTL container – RTL Delivers it only, RTL did not cause the Terminals/Yards congestion or delays.) RTL will make sure to immediately notify!

Extra Fees apply for the extra services, provided for the client: Existing following examples – For Terminals excessive/abusive Waiting Times, the drivers are paid after 1 free hour. Crane Lift Charges if the container is grounded in RTL secured CY (container yard). Yard Storage or Storage on a chassis. PrePulls or Redelivery cost. Waiting Times at the client’s locations, for Import or Export empty or loaded containers. Chassis usage fees based on the daily use. Driver’s Shunting fees at client’s locations required. Insurance recovery charges, as we are delivering the cargo for the client and the cargo belongs to the client.


Please note: the following services are legally chargeable according to RTL T&C during normal operations and especially during congestion times:


Delivery Charges

  • Handling Charges / Admin Charges / Order processing Fees / Order Cancellation Fees / Reservation fees – at the Rail Terminals or at the Ports.
  • P&D or Container/Cargo delivery charges plus the Fuel Surcharge either Regional/Highway as FCA or the Local as FSC.
  • Chassis Usage fees or Chassis Detention Fees. Tri-Axle Chassis Usage Fees. Legal Maximum Cargo Weight – 25,000 kg.
  • WT – Congestion Fees at the Terminals/Ports /Depots – 1hr free and every hour thereafter – or flat fee for every container.
  • WT – Waiting Time at the Client’s location for the City move – 1 free hour and for the Highway/Regional moves – 2 free hours – for live service.


Possible Accessorial charges – when occur

  • Chassis Usage Fees – when the container is dropped – per calendar day. Chassis fees are included for live service or for the duration of the trip.
  • Prepull / Redelivery // Extra Stop // Scaling – (plus the scaling tickets cost)
  • Crane Lift Charges (CLC) – when prepulled and dropped for storage in RTL yards for Lift up and Lift down separately – required! PLS note the storage on chassis may not always be available due to congestion issues, hence grounding is required. Additional CLC fees will apply, when we need to dig out specific container and additional time and effort being invested for your needs, not RTL fault.
  • Secured Yard Storage (Loaded Containers) – per calendar day. 
  • Bonded Storage Solutions – per calendar day. 
  • Empty container storage (no empty RTN location available from the SSL) – fully chargeable – per calendar day.
  • Genset / Yard Plug in Charges – per trip direct delivery / per Calendar Day, when dropper in our yards or at client’s location. Monitoring fees when stored in RTL yards.
  • DG/HAZMAT Fees for the trip and the Removing Placards Labor – when required.
  • Driver Shunting Fees according to the time spent – min 1 hour is applicable at the client’s location.


Accepting a work order from you as a client, means to RTL, that you / as our client, fully understand the current conditions in Canadian ports and the rail terminals environment, which can be congested and unable to provide the required fast service to load and unload containers to / for the carriers. RTL shall attempt to do the best, to pick up import container (s) before Last Free Day (LFD). However, we cannot guarantee success, as this can be very difficult time in the logistics market, especially during Congestion periods. 


RTL would like to make it clear, that it will NOT be held liable, for any port storage or Steam Ship Line detention or demurrage charges, HOWEVER INCURRED!  As we can be delayed by lack of proper service at the Ports / Rail Terminals and other Depots. If we are unable to get or find a return location for the empty containers, the additional cost to bring the container to our holding secured yard, will be charged back to the client, as well as the PMR (positioning movement rate) or the redelivery fees, working fees, which were mandated by the government and by the driver’s agreements. No driver can work for free, weather it is an owner operator or a company driver. At the same time, if our own container yards are full and congested, we unable to guarantee, timely delivery of your container back to SSL depot or to the consignee, even if the container, was prepulled earlier. If we do not have the space, where to put other containers and we need to move some of the cargo out, as well as to return more empty containers to the SS Lines depot, before we dig out, the required container/s. Digging out containers, is an additional cost, which we are always trying to avoid and make sure, the client appreciates our efforts.


Digging out Containers – The cost of digging out a specific container, needs to be addressed and covered. If the client accepts the first available container, out of many there will be NO extra charges, but for a specific one, there will be extra cost attached.


Communications Delays – The number of communications, telephone calls, emails, all kind of text messages, can be immense and not always, we are able to respond to all, immediately, hence your collaboration and thorough understanding are required and welcome and appreciated. We will get back to you as soon as we possibly can.


Disclaimer / Terms and Conditions for possible Congestion Situation in/for Canadian Ports, Rail and various Terminals: RTL is not responsible, for the following situations:


  • When there is no regular port reservation is available, or there is no emergency PRV (port reservation) available!
  • When there is storage incurred, at the port for any reason – no PRV, no emergency PRV, no available driver, or no available chassis! Congestion busy times.
  • When there is no empty depot assigned by the SSL, to return the empties – extra charges will apply – chassis detention and yard storage as well. Crane lift costs.
  • Storage costs, while waiting to deliver to the Transloading warehouse, in RTL secured yard, while getting the appointment time and date, which we apply for – once we have the container in our yard! (Regardless of our capacity) – it is the accepting warehouse responsibility and the appointment date given by the warehouse.
  • When, there is a PrePull to RTL yard, Storage charges apply and Redelivery charges apply – weather these are Client’s reasons or any other reason/congestion/capacity.
  • Crane Lift charges (CLC) – apply, when required. (CLC are necessary as a result of lack of chassis.) Digging out specific container, takes time and effort, hence RTL will be charging the client for necessary lifts or time taken.
  • When direct delivery is not possible – for whatever reason, the container is prepulled to RTL secured facility and is stored until delivery appointment is possible. Delivery date is not guaranteed. Storage cost in RTL yard is less than the cost of the Terminal /Port. We save money to our clients. When the container is not prepulled, the client would pay more (double) for the same storage. The Client is responsible/liable for the cost of the prepull and the storage in RTL yard per calendar day – especially during congestion times.
  • Storage Charges in RTL SECURED YARD, apply for every calendar day from the prepull date, until delivery takes place. If/when RTL cannot deliver on appointment, due to capacity or priority or congestion reasons – The client is liable to pay for storage container in RTL secured facility full or empty!
  • RTL operates about (500 chassis in each of the following locations GVA/GMA/GTA.) It is possible during congestion times, In Canadian Ports/Rail Terminals there will be an acute Shortage of Container Chassis. NOT RTL Fault.
  • When the SSL Detention / Demurrage charges occur for whatever reason.
  • For the lack of Outbound equipment – Intermodal or Chassis.
  • For the lack of pallets/skids availability, in any of the warehouses, when transloading your cargo, into outbound trailer/container.
  • Storage charges in a warehouse – When there is no Outbound equipment available immediately, as a result of Shortage.
  • Warehouse Storage, will be assessed per calendar month per skid space for stackable cargo (Do note: non-stackable skid is taking 4 or 5 spaces and there will cost associated with taken space accordingly per skid TBD).
  • WHSE Storage will apply based on actual number of skids, prepared for outbound shipping. 2 free days, for the cross-dock and monthly storage applies after.
  • For the Date of the Destination delivery or Driver’s availability, or any delays, as it is unpredictable, due to Ports/Terminals cargo/container congestion situation.
  • For sudden market base rate increases on top of which the FSC/FCA applies.
  • RTL service is based on first come first serve. We always encourage the Client to let us know about the cargo needs, as soon as it is known and avoid the last-minute possible complications, delays.




  1. Application – The following provisions shall apply to all transportation of all goods by for-hire highway carriers whether or not licensed under the Motor Vehicle Transport Act, 1987 or under provincial statutes. For shipments to and from the U.S.A., the parties enter into this Agreement pursuant to 49 U.S.C. §14101(b)(1) and expressly waive, to the extent permitted by law, all rights and remedies under Title 49 U.S.C., Subtitle IV, Part B to the extent that they conflict with this Agreement.


  1. Bill of Lading – A (BOL / BL) Bill of Lading may be completed as provided herein for each shipment or the information, may be transmitted by electronic means from the customer to the carrier and vice versa.


  1. Of the Bill of Lading, set forth, in or prescribed by the relevant tariffs, classification, statutes and Regulations pertaining to motor carrier’s services and when said goods are carried by a motor carrier; or of the bill of lading form, as described in the trucking regulations (1988) 120 G. O. 11 / 791 as Approved by the Quebec Transport Commission when said goods originating in Quebec are to be Carrier by a Motor Carrier; or according to Canadian bill of lading Act. Related to the bill of lading of the water carrier, as approved in its tariffs of Rules and Regulations, when said Goods are carried by a water carrier and everything related to all the provinces in Canada.


  1. Approved by the National Transportation Agency by General Order No. T-5, dated February 1,1965 Set forth in the Canadian Freight Classification and also available at all Railway agency stations and Freight offices upon request when said goods are carried by a rail carrier, and which are agreed to by the shipper and accepted for himself and his assignees. As well as Approved by the National transportation Agency by General Order No. T-43, set forth in the Rules for The Carriage of Express and Non-Carload Freight Traffic and also available at all express and railway. Agency stations and express and freight offices upon request when said goods are carried by a rail. Carrier and which are agreed to by the shipper and accepted for himself and his assigns.

Conditions of Carriage:

  1. Liability of Carrier– The carrier of the goods herein described is liable for any loss of or damage to goods accepted by the carrier or the carrier’s agent except as hereinafter provided.

  1. Liability of Originating and Delivering Carriers– Where a shipment is accepted for carriage by more than one carrier, the carrier who issues the bill of lading (hereinafter called the originating carrier) and the carrier who assumes responsibility for delivery to the consignee (hereinafter called the delivering carrier), in addition to any other liability hereunder, are liable for any loss of or damage to the goods while they are in the custody of any other carrier to whom the goods are delivered and from which liability the other carrier is not relieved.

  1. Recovery from Connecting Carriers– (i) The originating carrier or the delivering carrier, as the case may be, is entitled to recover from any other carrier to whom the goods are delivered the amount that the originating carrier or delivering carrier, as the case may be, is required to pay for the loss of or damage to the goods while they were in the custody of such other carrier. (ii) If there is concealed damage and the goods were interlined between carriers so that it is not clear as to who had custody of the goods when they were damaged, the originating carrier or the delivering carrier, as the case may be, is entitled to recover from each of the interlined carriers an amount prorated on the basis of each carrier’s revenue for carriage of the damaged goods.

  1. Remedy by Consignor or Consignee– Nothing in Article 2 or 3 deprives a consignor or consignee of any rights the consignor or consignee may have against any carrier.

  1. Exceptions from Liability – The carrier shall not be liable for loss, damage or delay to any of the goods described in the bill of lading caused by an act of God, the Queen’s or public enemies, riots, strikes, a defect in the goods, an act or default of the consignor, owner or consignee, authority of law, quarantine or difference in weights of grain, seed or other commodities caused by natural shrinkage. The Carrier is not liable for any concealed damages inside of the container as our direct responsibility, is only safe delivery of the same container.

  1. Delay – No carrier is bound to carry goods by any particular public truck or in time for any particular market or otherwise then with due dispatch, unless by agreement that is specifically endorsed on the bill of lading and signed by the parties.

  1. Routing by Carrier – If the carrier forwards the goods by a conveyance that is not a public truck, the liability of the carrier is the same as though the entire carriage were by public truck.

  1. Stoppage in Transit – If goods are stopped and held in transit at the request of the party entitled to so request, the goods are held at the risk of that party. All extra cost associated with the extra service provided will be invoiced back to the same party.

  1. Valuation – Subject to Article 10, the amount of any loss or damage for which the carrier is liable, whether or not the loss or damage results from negligence, shall be the lesser of, (i) the value of the goods at the place and time of shipment, including the freight and other charges if paid, and (ii) $2.00 per one (1) kilogram computed on the total weight of the actual cargo.

  2. Declared Value– If the consignor, has declared a value of the goods on the face of the bill of lading, the amount of any loss or damage, for which the carrier is liable shall be or shall not exceed the declared value on the instructions to RTL, for the specific delivery! If the consignor has declared a value of the goods in advance, there will be a surcharge, on the face of the Bill of Lading, for the amount of any loss or damage for which, the carrier is liable, as it shall not exceed the declared value. In any case if the required additional coverage, was not requested from RTL in advance, there is no additional coverage.

  1. Consignor’s Risk – (i) If it is agreed that the goods are carried at the risk of the consignor, such agreement covers only such risks as are necessarily incidental to the carriage and the agreement does not relieve the carrier from liability for any loss or damage or delay that results from the negligence of the carrier or the carrier’s agents or employees. (ii) The burden of proving absence of negligence shall be on the carrier.

  1. Notice of Claim – (i) No carrier is liable for loss, damage or delay to any goods carried under the bill of lading unless notice thereof setting out particulars of the origin, destination and date of shipment of the goods and the estimated amount claimed in respect of such loss, damage or delay is given in writing to the originating carrier or the delivering carrier, within sixty days after delivery of the goods or, in the case of failure to make delivery, within nine months from the date of shipment. (ii) The final statement of the claim must be filed within nine months from the date of shipment, together with a copy of the paid freight bill.

  1. Freight Charges – (i) If required by the carrier, the freight and all other lawful charges accruing on the goods shall be paid before delivery. (ii) If upon inspection it is ascertained that the goods shipped are not those described in the bill of lading, the freight charges must be paid upon the goods actually shipped with any additional charges lawfully payable thereon. (iii) If a consignor does not indicate that a shipment is to move prepaid, or does not indicate how the shipment is to move, it will automatically move on a collect basis.

  1. Alterations – Subject to RTL T&C, any limitation on the carrier’s liability on the bill of lading and any alteration to the bill of lading shall be signed or initialed by the consignor and the originating carrier or their agents and unless signed and initialed shall be without effect. All changes must be notified in advance directly to RTL

  1. Weights – (i) it shall be the responsibility of the consignor to show correct shipping weights of the shipment on the bill of lading. (ii) If the actual weight of the shipment does not agree with the weight shown on the bill of lading, the weight shown on the bill of lading may be corrected by the carrier.


  1. The consignor (the “Customer”) and the consignee are jointly and severally liable for freight. The Customer shall pay to the carrier in cash or as otherwise agreed all sums immediately when due without reduction or deferment on account of any claim, counterclaim or set off!

  1. Despite the acceptance by the carrier of instructions to collect freight, duties, charges or other expenses from the consignee or any other person the Customer shall remain responsible for such freight, duties, charges or expenses on receipt of evidence of proper demand and in the absence of evidence of payment (for whatever reason) by such consignee or other person when due.

  1. All goods (and documents relating to goods) shall be subject to a particular and general lien and right of detention, for monies due either in respect of such goods or for any particular or general balance or other monies due from the Customer or the Sender, consignee or owner to the carrier. If any monies due the carrier are not paid within one calendar month after notice has been given to the person from whom the monies are due that such goods are being detained, they may be sold by auction or otherwise at the sole discretion of the carrier and at the expense of such person, and the net proceeds applied in or towards satisfaction of such indebtedness and the carrier will not be liable for any deficiencies or reduction in value received on the sale of the goods nor, will the carrier be relieved from the liability merely because the goods have been sold.

  1. The carrier shall be entitled, to retain and be paid all brokerages, commissions, allowances and other remunerations as is customary in the trade.

  1. The carrier/RTL is authorized hereunder, by the dispatching client, (but shall be under no obligation whatsoever) to open package(s) or container(s) for inspection at all times, when/if required by circumstances, for safety and security reasons, in order to ascertain that everything is according to the law and the industry standards. The consignor (the “Customer”) and the consignee are jointly and severally liable for freight – conditions – proper required blocking and bracing, in order to avoid cargo damage in Transit (by RTL) from the shipper to the consignee and in order to avoid cargo shifting and causing the container, possibly, to lean on a side – which is not legal and absolutely not safe! RTL has the right to be compensated properly, for the incurred damages to RTL, as a result of the above, not declared and not executed safety requirements, damages against the paying to RTL client, when RTL  provided the necessary, extra services, and any other possible additional services (besides the usual P&D) that may be, required from time to time, which are to be declared in advance, to the client, who hired RTL, directly or indirectly, for the purposes for accomplishing safely, the delivery request, where RTL shall not be, denied full payment or and RTL demand to be paid, shell not be extinguished, if an action required the extra cost, due to clients negligence, at origin, calculated from the date of arrival of the goods at the destination terminal or, in the case of non-delivery, from the date, on which the goods were shipped, where RTL was hired for the specific work order, sent by the client or an agent to RTL, when and where, this Disclaimer  was sent to the client, now and many times before, with this link to our Legal T&C and at the same time, please also visit our Insurance CAS page in order to be more familiar with various reasons why intermodal and ocean cargo insurance have always to be addressed and acquired by the shipping client and for his benefit – for better clarity addressing the proper cargo insurance coverage.

  2. In any case of claim based on damage to the goods or container the carrier/RTL shall be immediately allowed to inspect the goods, the shipping container(s) and packing materials. The carrier shall not be liable for damages if the right of inspection is not given.


  1. In no event (including but not limited to fundamental breach of contract, breach of fundamental term of a contract and the negligence or gross negligence of the carrier whether arising from miss-delivery, failure to deliver or delay in delivery) shall the carrier be liable, whether at the suit of the party or parties contracting directly with the carrier, or at the suit of any third party and whether in contract or in tort, for indirect or consequential damage or for damages for the loss of sue or for the loss of earnings or profit.


  1. The right to damages against the carrier shall be extinguished if an action is not brought within two years, calculated from the date of arrival of the goods at the destination or, in the case of non-delivery, from the date on which the goods were shipped. At the same time the client understands to immediately report of an event.


  1. These Conditions of RTL T&C shall be governed by the laws of the province of Ontario. By accepting the services provided under these Conditions, the Customer irrevocably attorns to the exclusive jurisdiction of the Province of Ontario and to the laws of Ontario or the other provinces in Canada. At the same time the client fully accepts RTL T&C and fully agrees to govern his/her/its actions, according to this document.


  1. Received, subject to the Rules for the Carriage of Express and Non-Carload Foreign Traffic and Tariffs In effect on the date of issue of this original shipping contract(bill of lading), goods described on the Face hereof in apparent good order, except as noted (contents and conditions of contents of packages unknown), marked, consigned and destined as indicated on the face hereof, which said company agrees to carry to its usual place of delivery at said destination, if on its road, otherwise to deliver to another carrier on route to said destination. It is  mutually agreed, as to each carrier, of all, or any of said goods over all or any portion of said route to destination, and as to each party at any time Interested in all or any of said goods, that every service to be performed hereunder shall be subject to all conditions (which are hereby incorporated by reference and have the same force and effect as if the same were severally, fully specifically set forth herein), approved by the Express and  Non – Carload Freight Traffic terms and Conditions Approval Order and also available at all express and railway agency stations and express and freight offices upon request, when said goods are carried by a rail carrier and which are agreed to by the shipper and accepted for himself and his assigns”


  1. RTL/CARRIER – will not be responsible for any damages of goods occurring in transit to/within Canada/USA inside of the containers, RTL is not responsible for any environmental issues when any leak of substance, occurs, from the container, on any Highway/Freeway or Private Property and not responsible for the cleanup costs, towing costs, police costs, MTO and Environmental costs or any Legal court related costs! Those costs are a direct responsibility of the shipper or the consignee or the dispatching agent and/or all of the involved agents for the consignee benefits or the buyer, who are involved in this specific shipment and waiting to receive the cargo. PLS visit the CAS page by pressing the following link – RTL is not responsible for damages of goods, falling out of a container/trailer, when doors of the container are opened by the driver, due to IMPROPER blocking and bracing or packing or the cargo, or cargo securement, which was not properly done by the shipper or due to shipper’s negligence at origin, while failing to report to the consignee about this possible issue. RTL is not responsible for rough container handling by the terminals, ports, railheads and on board of the vessels, as that (rough container handling) impacts, the cargo well being and possibly, can cause cargo damages.


  1. The Receiver/Consignee is responsible for sweeping / cleaning and removing all debris from Empty container/trailer. In the event that Empty Container Depot refuses container due to Unclean Condition, receiver/consignee, will be responsible for accessorial charges, including redelivery charges incurred, in order to bring the container to acceptable condition for empty depot through the Container washing facility.


  1. RTL is not responsible For Loading/offloading chassis/trailer/equipment detention charges that have been incurred / or may apply after the agreed free time – has elapsed.


  1. RTL / Carrier will not be held responsible for any SS Line, demurrage charges, which may have been possible incurred due to Shipper/Receiver/Consignee’s not notifying – RTL/carrier when container/trailer is empty/loaded. (Please read above).


  1. All claims must be submitted to RTL/carrier within 24 hours of the event but it is Client’s full responsibility and the client must notify RTL ASAP, immediately after discovery. Pictures and proof of the events, must be provided immediately, at the time of cargo arrival to consignee’s dock.


  1. By signing Driver’s Bill of Lading the shipper / receiver fully agrees and understands the existing RTL’s Terms and Conditions, mentioned hereunder and it means that the agent made it clear to the consignee/shipper in advance and it means that the Client/Shipper/Consignee took the required time, to read and to fully understand, the provided information in this document, for his/her/its own benefits, as we aim to make sure our industry is fully transparent and properly comprehended, while we are very explicit, about the existing limitations, through imposed restrictions by the system.


  1. Maximum Liability – The amount of any damage calculated, per occurrence shall not exceed $2.00 per (1) one KG, unless a higher value was declared in advance on the face of the bill of lading by Shipper/Agent/Consignee to RTL, while asking through email communications in advance, for specific additional insurance coverage from RTL or via own coverage. Again, according to – RTL CAS (press the link at the end of this paragraph). Maximum liability of $2.00 per kg unless declared in advance and presented in writing to RTL with proper  valuation, whichever is less. RTL is Not responsible for any concealed damage or pilferage from sealed containers. All claims must be made within 24 hours. Loss or damage, must be noted on the bill of lading, at the time of the delivery to the client, as Goods received in good order.

  1. Damage Inside of the container/ crates / boxes damage to cargo – however caused, in transit from origin, to consignee, is a direct shipper’s and the owner of the cargo responsibility, but not RTL responsibility! Client needs to have the same cargo, insured prior to shipping from origin and the cargo needs to be properly blocked and braced. Pls see number (15) above and visit –


  1. The Receiver/Consignee/Client is legally responsible at all times – if/when RTL equipment dropped for the Client and it is being stolen from His / Her premises / location. It is client’s direct responsibility, to protect RTL from theft / fire / any Equipment Damage, when it is dropped Under Clients Jurisdiction, in his own location, according to received instructions from the Client, and it Must be covered with Client’s own insurance coverage– not RTL’s insurance. RTL provides the insurance in Transit from the Terminal/Rail/Port. Any damages incurred to RTL equipment, weather it is abuse, misuse, or vandalism or total loss, at client’s location/Yard are Full Client’s Responsibility and are under client’s insurance policy and jurisdiction. RTL equipment is always under client’s responsibility, while being positioned for the client’s needs, in client’s facilities or while RTL equipment is dropped in Client’s various locations or facilities as per direct Receiver/Consignee/Client requirements and or client’s various needs. When RTL equipment is being shunted or used by client’s drivers or other assigned drivers, the client is liable for the damages incurred and the required repair, if any issues, discovered by RTL drivers, prior to the next trip. The validity of Client’s responsibility, starts from the day of the drop of the trailer or the container with the chassis, to the day of the scheduled next pick up, according to Client’s instructions.


  1. LanguageThis B/L is available in the French language if required – Notwithstanding, if you may choose to Execute, the English language version of this document only, you will be deemed to have required that this document, be drafted in English. Should you, however, sign the English version of this document, the English language version, thereof shall prevail. By not canceling the sent order, the English version is deemed as accepted.


  1. LIABILITY OF CARRIER – The carrier of the goods therein described, is not liable for any loss of or damage to goods, accepted by the carrier or the carrier’s agent, except as otherwise provided in this Bill of Lading. We do not know the inside cargo condition.


  1. EXCEPTIONS FROM LIABILITY – The carrier shall not be liable for loss, damage or delay to any goods described in the Bill of Lading caused by an Act of God, the Queen’s public enemies, riots, strikes, a defect in the goods, an act or default of the consignee, authority of law, quarantine or difference in weights of grain, seed or other commodities caused by natural shrinkage.


  1. STOPPAGE IN TRANSIT – If goods are stopped and held in transit at the request of the party entitled to such request, the goods are held at the risk of the party.


  1. DECLARED VALUE – If the consignor, has declared a value of the goods in advance, there will be a surcharge, on the face of the Bill of Lading for the amount of any loss or damage for which, the carrier is liable and shall be or not be exceeding the declared value. In any case, if an additional coverage was not requested from RTL in advance, there is/was no additional coverage.


  1. ARTICLES OF EXTRAORDINARY VALUE (a)  No Carrier, is bound to carry any documents, specie or articles of extraordinary value unless, special agreement to do so. If you send those to RTL, you also have to have a confirmation of acceptance from RTL! (b)  If such goods are carried without a special agreement and the nature of the goods is/was not disclosed to RTL in advance and on the Bill of Lading, the carrier shall not be liable, for any loss or damage in excess of the maximum liability stipulated in our T&C and this Bill of Lading and the client is liable for the FREIGHT CHARGES to RTL, while the responsibility is on the client for the Cargo Value, not on RTL. see number 9 above.


  1. DANGEROUS GOODS – Every person, whether as principal or agent, shipping dangerous goods without previous full disclosure to the carrier as required by law, shall indemnify the carrier all loss, damage or delay caused by failure to disclose and such goods, may be warehoused at the consignor’s risk and expense.


  1. UNDELIVERED GOODS (a) If, through no fault of the carrier, the goods cannot be delivered, the carrier shall immediately give notice to the consignor and consignee that delivery cannot be made and shall request disposal instruction. (b) Pending receipt of disposal instructions, (I) The goods may be stored in the warehouse if the carrier, subject to a reasonable charge of storage, or (II) If the carrier has notified the consignor of the intention, the goods may be removed to and stored in a public licenses warehouse at the expensed of the consignor, without liability on the part of the carrier, and subject to a lien for the freight and other lawful charges, including a reasonable charge for storage.

  1. RETURN OF GOODS – If a notice has been given by the carrier pursuant to the above paragraph, and no disposal instructions have been received within ten (10) days from the date of such notice, the carrier may return to the consignor, at the consignor’s expense, of all undelivered shipments, for which such notice has been given.

  2. C.O.D SHIPMENTS (a)   A carrier shall not deliver a C.O.D shipment unless payment is received in full. (b)   The charge for collecting and remitting the amount of C.O.D shipments must be collected from the consignee unless the consignor has instructed otherwise on the Bill of Lading. (c)   A carrier shall remit all C.O.D. moneys to the consignor, a person designated by the consignor, within fifteen (15) days after collection. (d)   A carrier shall keep all C.O.D. Moneys in a trust fund or account separate from revenues and funds of the carrier’s business. (e)   A carrier shall include the charges for collecting and remitting money paid by the consignees as a separate item in the schedule of rates.

  1. NOS – LOAD (not otherwise specified) – The carrier is not responsible for missing or damaged cargo, especially if it was not declared properly in advance. It is all shipper’s responsibility or cargo owner responsibility –


  1. RTL is not liable for any damage to driveways. We only deliver, with proper standard equipment authorized by MTO in Canada, as per clients request and under existing driveway/asphalt/stone conditions. Parking Tickets and Towing charges when happen, at clients account and jurisdiction, as the client has to obtain proper parking license, from the city clerks, for this specific delivery needs and must know it is done with a heavy truck, chassis and container/trailer.

  2. For a complete list: of the Schedule to the Uniform Conditions of Carriage. Please refer to Canadian Bill of lading Act as amended or replaced!


Engagement Disclaimer – RTL Legal (T&C) Terms and Conditions – Please press the link below again, if additional evaluation is required and kindly make sure everything is well read, completely understood, by your operations/management/dispatch team, before the delivery is carried out by RTL, as the chosen carrier of your cargo/container, dispatched by your company

PLS Note: We urge you to respond to RTL with your acceptance, of our (Legal T&C) and our Disclaimer, but if not, it is agreed by the client and RTL, that we are to proceed, processing your new order and further deliver your cargo to its destination, as per your instructions. A link to our T&C is being sent, to you our client, every time you are sending a New Delivery Order to RTL to – where everything is clearly presented to you and you have always, the opportunity to Stop the Order or ask the required, specific questions and get all of the clarifications, that you may need!

Thank You for your cooperation and your continuous support! 

Respectfully – RTL Team.

RTL – Reliable Transportation Link – Complete Logistics Solutions

Delivering Where: Calgary, Edmonton, Halifax, Montreal, Regina, Saskatoon, Toronto, Vancouver, Winnipeg, Newfoundland, Canada & US

Services: Warehousing/Bonded/Transloading | Truckload | Refrigerated | Flatbed/SD/DD

OS/OD/OW/OOG | Rail/Intermodal/Containers Compelling Logistics Solutions!

Head Office | Tel: 905-660-7766 | | TF –> 1 877 GO RTL 11